The timeframe for pre-orders is different for each product, it can vary from 5 days to 12 weeks. The timeframe for your particular product will be made available at checkout.
Yes we are able to ship your order overseas, however you must make a special request for a quotation. Shipping costs for overseas orders are in addition to the retail cost of the product. All importation costs including insurance, duties, taxes, etc are the sole responsibility and liability of the purchaser/receiver.
Where don't we ship
We do not ship to military compounds, restricted areas or hotels. More accurate shipping information will be available on checkout.
Reimbursing return shipping costs
We do not reimburse return shipping costs in the event of a returned item.
Refund & Exchanges
We do not offer exchanges or refunds for personalised products. We only offer refunds if goods are proven to be defective, please refer to our returns policy to find out more information.
If your tracking information states that your order was delivered, but you did not receive your order, please contact our team at email@example.com immediately. Please provide your order number and tracking details.
Do you offer click & collect?
We do not offer click & collect.
If you require your product urgently, please contact our friendly team at firstname.lastname@example.org and we can try to arrange express shipping for you.
Eligibility for free shipping
Orders above $1,000 are eligible for free standard shipping within Australia.
Delivery Times and Costs
For orders under $1,000 we offer a flat shipping fee of $25 for standard delivery.
Delivery to PO Boxes
We deliver to PO Boxes in Australia.
How do I track the delivery of my order?
Once your order has been packed and shipped, you will receive an email notification with a tracking number. You can use this tracking number to track the process of your delivery.